Frequently Asked Questions

Register with your email, choose a subdomain (e.g., sunset-gardens), and you'll receive an invitation to set your password. Once logged in, upload your first document to begin compliance tracking. Most HOAs are fully set up in under 10 minutes.

Florida Statute § 720.303 requires HOAs to maintain and provide access to: bylaws, annual budgets, financial statements, meeting minutes, insurance certificates, reserve studies, and rules and regulations. The compliance scorecard tracks which categories you've fulfilled.

No. Upload a PDF, review the automated redaction, and approve for publication. The entire workflow is designed for board members who are volunteers, not IT professionals. The embeddable widget is one line of code for your webmaster, but the core workflow requires no technical knowledge.

Yes. From the Users page, invite board members by email. They'll receive an invitation to create their account. The number of board members depends on your plan — Starter allows 3, Standard allows 5, Professional is unlimited.

When you upload a PDF, our system extracts the text and sends it to AWS Comprehend for PII detection. Detected items (social security numbers, bank accounts, addresses, phone numbers, etc.) are permanently removed from the PDF content stream — not just covered with a black box. The redacted PDF is a new file with PII physically deleted. You review the result in the redaction workbench before approving publication.

Yes. PII is removed from the PDF content stream, not overlaid or annotated. Once redacted, the information cannot be recovered from the published document. The original (unredacted) document is retained in private storage accessible only to board members.

Board members review every document in the redaction workbench before approving publication. If PII was missed, reject the document and re-upload with manual redactions applied. Automated detection covers the vast majority of PII patterns, but human review is the final safeguard.

Currently, only digital PDFs (with extractable text) are supported. Scanned image PDFs are rejected at upload because text extraction is required for PII detection. OCR support for scanned documents is planned for a future release.

PDF only. Maximum file size is 50MB. Documents must contain extractable text (not scanned images).

Published documents are available on your public compliance page (e.g., snap720.com/hoa/your-subdomain/public). Members can also create an account and request access to view documents directly in the app. Board members approve or reject access requests.

Yes. The Integrations page provides an embeddable widget — a single line of HTML that displays your compliance scorecard on any website. Members can view and download published documents directly from the widget.

The compliance scorecard (which categories are available) is public. Viewing the actual documents requires either a member account with approved access, or the document can be accessed via the public page if the board has published it for open access.

After the trial, choose a plan to continue uploading and managing documents. If you don't subscribe, your account becomes read-only — existing published documents remain accessible to members, but you cannot upload new documents or invite board members.

Yes. Upgrade or downgrade at any time from the billing page. Upgrades take effect immediately. Downgrades take effect at the end of your current billing period. Stripe handles proration automatically.

Yes. Cancel from the billing page. Your data remains accessible in read-only mode through the end of your billing period. After cancellation, you have 30 days to download your documents before they are permanently deleted.

All major credit and debit cards (Visa, Mastercard, American Express, Discover). Apple Pay and Google Pay are also supported. Payments are processed securely by Stripe — we never see or store your card number.

You'll receive an email notification and have 7 days to update your payment method. During this grace period, your account remains fully functional. After 7 days, write access is restricted until payment is resolved.

Documents are stored encrypted at rest in AWS S3. The database is encrypted at rest. All connections use TLS/HTTPS. Access to production systems is restricted. Multi-tenant isolation ensures no HOA can access another's data. See our Privacy Policy for full details.

Original (unredacted) documents are visible only to board members. Published (redacted) documents are visible to approved members and, if configured, the public. No one outside your HOA can access your documents unless you explicitly grant access.

Only during the automated redaction process (PII detection and removal). We do not read, analyze, or use your document content for any other purpose. Snap§720 acts as a data processor on your behalf.

Florida Statute § 720.303 requires homeowners associations to maintain official records and make them available to members upon request. It specifies which documents must be kept, how long they must be retained, and what personal information must be excluded before disclosure (social security numbers, driver licenses, credit cards, phone numbers, etc.).

Snap§720 handles the document management, PII redaction, and member access requirements of § 720.303. Full compliance also depends on your board maintaining current documents, responding to records requests within statutory timeframes, and following proper meeting notice procedures. The compliance scorecard helps you track what's needed.

Under § 720.303(4), board members can be held personally liable for failure to provide access to official records. Members may petition the Division of Florida Condominiums, Timeshares, and Mobile Homes for enforcement. Maintaining compliant records protects both the association and individual board members.